Independent prep tool for Canadian telecom customers

Make a confusing bill change easy to explain.

Compare what you expected with what you were billed, organize dates and provider contacts, and prepare a clear case summary. No bank connection or bill upload.

Build my case pack Why this tool exists

Your entries stay in this browser until you copy or download them.

23,647 CCTS complaints accepted in 2024–25

46% of issues raised were billing-related

+16% increase in billing-related issues

Free, local-only worksheet

Build a factual bill-dispute pack.

Enter totals and dates from your records. The kit calculates a difference to review and organizes your notes; it does not read bills, submit a complaint, or decide whether the provider did anything wrong.

1. Describe the service and issue

Service provider (optional)

Service type

Issue type

What changed or looks different?

Date first noticed

Promotion/discount end date (optional)

2. Compare the bill amounts

Use the same basis for both monthly totals (both before tax or both after tax). The difference is arithmetic from your entries, not a finding that you are owed money.

Expected recurring monthly total (CAD)

Billed recurring monthly total (CAD)

Billing cycles affected

One-time amount that increases the difference (CAD) (optional) For example, a one-time fee or a missed one-time credit.

3. Record provider contact and dates

The CCTS says to contact your provider and give them an opportunity to address the issue before you file.

Date you contacted the provider (optional)

Contact method

Provider case/reference number (optional)

Date of provider response (optional)

What did the provider say or promise? (optional)

Other timeline notes (optional)

Your own follow-up reminder date (optional) This is your reminder, not a legal or CCTS deadline.

4. Choose a reasonable outcome and mark evidence

What would resolve this for you?

Check what you already have. Never paste passwords, full account numbers, payment-card details, or private customer information here.

Service agreement or order summary Bills for the affected billing cycles Promotion or credit confirmation Provider email, chat, or call reference Payment or charge record, if relevant

All calculations and drafting run in this page. Nothing is uploaded, saved, or sent.

Why this problem

Billing disputes are a documented pain point.

The CCTS reported a record 23,647 accepted complaints in 2024–25. Billing-related issues rose 16% and made up 46% of issues raised; contract-breach issues rose 121%. The numbers do not prove every bill is wrong, but they show why keeping a clear record matters.

This kit focuses on math, dates, contacts, and evidence. It does not read bills or determine who is right.

Official next steps

CCTS complaint process — contact your provider first; the CCTS process is free.
CCTS 2024–25 complaint findings.
CRTC notice about promotions and bill shock.

Bill Case Kit is an independent preparation tool, not affiliated with the CCTS or CRTC. It is not legal or financial advice.

Make a confusing bill change easy to explain.

Build a factual bill-dispute pack.

Your bill case pack

Timeline from your entries

Evidence checklist

Facts summary for your records or CCTS form

Neutral provider request draft

Billing disputes are a documented pain point.